Probably they apply as soon as they read this forum and identify the people using the system to win points in Cumulus 
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Same problem. Cumulus charge fees to me when top up in revolut
Fuck…finish
yes…I just got busted too 
I have the same problem but it is officially a MISTAKE, Revolut will repay the fees and the situation will be OK. Everything will be OK soon. No fees (official information yesterday by phone)
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Repay? Are you sure ?
The fees has collected by Cembra not Revolut
I called the Cembra Money Bank as well. The assured me that the money that Cembra charged for loading Revolut will be paid back… let’s check the next credit card bill then…
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I’ll wait the next Bill…
Well it was charged in a separate line for me, I reported it as being a fraudulous transaction in order to be able to communicate with them (Cembra), now the 1,5% appears within the transaction (no more separate line) and I did not hear from them.
I am rather sceptikal regarding the fact that they will refund these amounts.
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Cembra Money Bank payed back the Revolut charge!
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251 posts were merged into an existing topic: Wire transfer to Revolut account.Money never arrived!Help!
Hello, i did a local wire transfer from my Swiss CLER Bank to my Revolut account (Credit Suisse Banque) the 6th of March of 627.- and until today 17th the money didn’t arrive.
I did already several wire transfers since last 2 years an usually takes maximum 2 working days.
-I contacted already 4 times Revolut support, i explained everything, sent proof of the transfer, but they can’t find the transfer and they said to contact the sender bank.
-contacted the sender CLER Bank and they confirm that the money was transferred to the Revolut account.
-contacted Credit Suisse(Revolut account) and they said this type of problem happens everyday with Revolut.
I had write the correct Reference in the transfer.
So what can i do? Someone’s had the same issue or experience with Revolut?
Thanks for your help;)
I know someone had an issue because of the stupid way Zak store previous transactions. He didn’t see that the ref number wasnt stored as well, so he sent the money without it. After a few chat with some low level support from Revolut, he finally talked with someone with more experience that sent the money to the right account, after seeing a lot of screenshots from Zak.
I spoke already with 5 or 6 different people in Revolut, and they said the money didn’t arrive and i need contact the sender Banque Cler to do a investigation and recall the transfer.
Today i called Cler to do a investigation and they said that is not guaranteed they will find where is the money.
Is it possible that the bank lost the transfer? Anyway the support service from CLER Bank is horrible.
thanks
It happened to me once.
Revolut couldn’t find my transfer but they were able to locate it after searching for some time. Had something to do with the reference number not properly assigned in their system.
Push them once again. I honestly think it is much less likely that Credit Suisse or CLER fucked up a simple transfer than Revolut.
Are you sure that the “motif de paiement” is correct ?
Based on what I see on my account, it should be:
Your number,
First name Last name,
CH
“Cler → Revolut” may create an issue when trying to allocate the money. Normally, Revolut would send the money back. It happened to me once.
You should ask for the swift MT confirmation message to Cler. An information you can then send to Revolut for investigation.
Is Cler using a 3rd party to manage their “trafic des paiements” ? The money may be lost “in between”.
I had a similar issue when I closed my 3rd pillar A with Credit Agricole Financement last year to transfer it to UBS. The account was held with Liberty Foundation who uses Valiant to manage their payments.
They mentioned the wrong beneficiary. UBS sent the money back to Valiant who never informed Credit Agricole Financement neither Liberty Foundation. The money was “in the clouds” for a week before they were able to find it.
The good news is that the money is never lost. It is there somewhere 
Yes it’s true, my mistake in the “motif de paiement” i have added “Cler—>Revolut” so i think that is the issue.
The money never came back even after 11 days.
What is the swift MT?
I don’t have idea if they use a 3rd party.
Thank you;)
It’s a standard domestic transfer vom CLER to Credit Suisse.
99% the issue is at Revolut’s side.
But it should be bounced back to my Cler account automatically if the transfer had a problem no?
It has most likely arrived on Revolut’s account with CS but hasn’t been automatically associated/assigned to and then credited to your personal Revolut account.
I don’t see why or how it should automatically be reverted - it’s going to be credited to your Revolut balance or sent back to your originating account at Cler if and when someone bothers to do anything about it. That might need some poking and prodding.
That’s my assumption. But a standard domestic transfer isn’t hard at all and very unlikely to go wrong.
It should be credited back to Cler indeed.
The swift is a communication system between banks.They use it to send information/messages. Message is always MTxxx. Xxx = number depending of the information exchanged. SWIFT message types - Wikipedia