WIR Bank TOP package

Banks, Insurances & Third Pillar
144

Thank you for the comments!

I’ve created the account. I had to call the support because the buttons on the website weren’t working properly. Also, I find the steps (for example requesting the Mastercard debit card) quite confusing (e.g. I need to manually request the card, but I don’t get any confirmation of the request?!).

So, not an amazing start, but let’s see.

Does anyone know how to change the language in the E-banking tab on the website (here basically: wwwsec.wir.ch/portal/fr/ebanking) ?
I already configured the FR language, and I changed the url to have “fr” instead of “de”, but I still see the E-banking tab in german :frowning: .
All the rest is in french tho, so I don’t understand why that tab remains in german.

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145

Have you cleared the cookies?

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146

Amazing! Do you work for WIR? Many many thanks!

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147

The new ebanking (and app) is coming very soon :slight_smile: just got a letter with an instruction

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148

Have you or anyone else already installed the new e-banking app?

I’m thinking about switching from Neon to WIR, but I’d first like to know whether the new app is now as simple and user-friendly as Neon — for example, being able to pay bills by scanning QR codes with your smartphone, having a clear overview of very recent transactions, and using just one app instead of four.

I read that WIR is gradually rolling out the new e-banking to more customers this winter, but I’m wondering whether new customers already get access to the new version right away.

149

Not yet, but I got a message saying I can try the new e-banking/app next Tuesday. The current system has been holding me back from fully committing to WIR

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150

Yep. Everything fine. Don’t need the auth app, and the six card app (but available). Just twint app. Paying is smoother than before. No issues so far… except the e-documents are named all the same on download.

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151

In case someone is interested, you can open a TOP package though the VIAC deals and get a 50 CHF starting credit. The offer is valid until November 30.

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152

Thanks for the info. :slight_smile: Have you just opened a top package account and already had the new ebanking app?

153

Does the new banking still provide a useful / complete CSV export for account transactions? Do they, by any chance, maybe even invoice both the foreign currency and the CHF amount for debut card transactions abroad? :slightly_smiling_face:

154

You can export the transactions as Excel or as PDF. I think it’s sufficient.
When you use the card abroad, you’ll see the CHF reserved amount. Going into the transaction you’ll find the original forex amount.

Edit: but I haven’t found out how to export as camt files which was possible in the old version. it’s under Vermögen > Datenexport while the Excelexport is on the account itself.

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155

Yes, I opened the package 2-3 weeks back and I have the new app.

Actually I had initially just the old e-banking desktop app. It is not possible anymore to download the old mobile app from AppStore and the new one wasn’t activated for me. A quick call to the support and they migrated me instantly.

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156

I really like the new e-banking/app! (Though having only Excel export instead of CSV is a bit annoying.)

And finally, dark mode — no more getting flashbanged when checking my account.

I just need some motivation to actually make the switch. Are starting credits with WIR common?

157

I don’t like it for the following reasons:

  • Everything got more complicated and involves more clicks
  • The coloring is bad; things are difficult to distinguish.
  • The spacing is horrible. Everything got bigger and more confusing.
  • There is no “overview” about everything. But you can add a HUGE widget for every account to the dashboard…..
  • Half of menu items are useless (Finanzierung, Vorsorge, Anlagen, etc)
  • “Konten” and “Vermögensübersicht” has 2 menu points, but is exactly the same page.
  • They removed the “Plandata” feature, which makes impossible to predict how much money is left at the end of the month
  • “Saldovorschau” still exists (without plandata), but there is no more separation between months.
  • On the mobile, “Anlagen” has its own bottom bar point. Remember: Anlagen at Bank WIR is only their shares. Totally useless to block this valuable space. I’d expect the point “Cards” there.
  • On the mobile, also the balance is always pixled after login. So you need to click 2x to see your balance. Please leave the choice up to the user!
  • On the mobile, the app sometime shows a HTTP error…

Switching back to ZKB.

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ZKB is imo the absolute gold standard.