Next step (or current already maybe?) is to use an LLM to do the classification.
A good internship project that. 
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Sounds very manipulative to me (heartbroken emoji and the threat that you can’t come back if you leave which, seriously, what serious business would consider as a valid marketing strategy?). Not the kind of people I’d want to do business with. Thanks for sharing.
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It’s kind of crazy to tell customers that you cannot come back.
I understand that they might not want to offer new customer discount to same customer again for X years. But telling customer that it’s not possible to come back is going to ensure people will not come back
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I closed my first Neon account in November 2023 and opened a new account in February 2024. No questions whatsoever during the process and the video call; so I don’t think they really enforce that, it’s just a bit of pressure so you don’t close the account because they are at the stage where the number of costumers/accounts is still important.
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Why do they even nudge people towards closing their accounts? Does inactive account cost them money?
(I’d think inactive accounts still looks good as it increases their number of users)
I emptied but didn’t close my account with them last October. Haven’t gotten any nudge to close it.
Same with Zak, actually for Zak the “Close account” button redirects me to a page saying I need to send an old school paper letter. So I’ve emptied the account and left it like this.
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Wow.
Even if they ever had any decent features/advantages,
this is enough for me to never (again) have my business with them. 
What a load of desperate folks.
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I call BS. I refuse to believe they would actually send this.
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Cringe: yes.
Unradable stuff: yes.
Refuse to do business for those reasons: no.
Even Revolut shows a broken heart on the button to close the account.
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Just close your account if you don’t agree wih their user experience.
Why waste even one second if it’s not your cup of tea?
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I appreciate that it gets shared here.
And I also would not want repeated emails from my bank about unimportant things.
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I would prefer not to as well, although I’ve received unsolicited messages from UBS, neon, finpension, VIAC and more.
The sad reality seems to be that everybody’s doing it nowadays.
Neon is not a bank… it’s an app linked to one, offering its own terms.
@assemblyrequired
Many do this, but some still have ethics and allow users to completely opt out of such messages.
Which companies are those?
It may only be 2-3 times a year, but still.
As long as they claim on their own website they’re a bank*, I hold them to the same standard, even though they are technically an app.
But I know what you mean. However, I do not see it as an argument/out-of-jail card for bad user experience. 
*to be picky, it’s allegedly a quote from a user which they ‘by chance’ put there, directly next to the ‘Best bank in Switzerland’ quote
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It was reported end of last year that neon may be looking for an acquirer. Possibly they want to make as many users as possible active again to bump up the numbers.
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Neon card just didn’t work in Italy at Bennet store. My wife and I tried. Don’t know if it’s an issue with Bennet or the neon card.
Luckily, poinz Visa did work. A reminder to have a fallback in form of another card or cash.
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Which card does Neon issue?
Visa or Mastercard?
I am wondering if issuing party has anything to do with the card working or not working or it’s mainly the exchange which matters