Only had an issue once but that was months ago and they also wrote, there was a high log-in attempt on 25. of this specific month.
Not from IT but maybe re-installing can help?
I only experienced problems when I first signed up, and no loading problems these last months
Yes, I am also experiencing this problem. Sometimes I cannot login at all, sometimes it takes a very long time. Also on Android.
You get what you pay for 
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Yes and even more! But I’m sure they like having my money though. Anyway I’m fine with a few glitches here and there, but not even being able to login (or often see upcoming payments) is more than just a small glitch…
Login failed once or twice during server updates. But that was quite a while ago - and I’m making all of my daily payments through Neon. Nothing too disruptive.
iOS user here.
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I also barely have any problems. Every once in a while login takes a bit longer (10-15 seconds), but that’s about it.
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The only problem I have is that the login page is slow in accepting what I type. Silly Javascript.
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Rarely, I cannot log in. But the worst experience I have with TWINT (UBS app). Now it takes almost always 24h to receive the money, or the orher part as recepient has to wait. I suppose will move back to PostFinance and use neon for forex transactions.
Really? I use Twint UBS prepaid from time to time. Sending money (with credit card) arrives instantaneously, and receiving money is notifiied within seconds as well. When it actually arrives in my account I don’t know, but I also don’t care if it takes a few days.
Several weeks ago was that for me as well. But now I pay a friend and they even don’t get notified. Ca 24h later they comfirm.
I wrote to neon support, the answer:
Leider haben wir keine eigene TWINT App deswegen gehen die Überweisungen länger, wenn du etwas über TWINT schickst, kann es bis zu 24H gehen oder 3 Tagen wenn du es am Freitagabend machst.
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Regarding Neon… I also have it and the app crashes every day and is pretty slow (Android). Pretty annoying compared to Yuh or others…
I don’t use Twint with them so I can’t tell.
Seems to occur only with Android. If couple of us (I‘m an iPhone user but habe no problem to inform support) are writing to their support, this might hopefully change soon.
I’ve sent messages already, they now want me to record my screen to show what happens because they don’t understand what happen…But of course every time I wanted to record it was not crashing so I kind of gave up…
But if many people send them an email they will maybe investigate a bit further…
What android version do you use? On what phone? They might be testing (as usual with 99.99% software houses) on the latest and best version and your phone might be behind.
It might be a memory issue.
Unrelated: my biketowork app crash every time I start it. once it’s on background, doesn’t crash anymore.
Android 14, Oppo Find X5 Pro (owned Xiaomi Mi 8 Pro before and same issues). I don’t know what they are doing but nothing to compare with Yuh for exemple. It’s easy, it’s the worst app I have on my phone.
I would be more than happy if they can fix it.
I have a Samsung S22 Ultra with Android 14, and as I mentioned few days ago, many many issues with the Neon app. It’s really an up-to-date flagship from 2 years ago, should be high on the list of the supported and tested devices.
Yep, I have exactly the same experience. Used to be a few minutes to max. a few hours until the money was on my account. Now it takes at least 24h+!
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I have an S22 and don’t generally have problems with the app
Update:
As of 1 July 2024, the following interest rates apply:
- 0.50% on your Spaces for deposits of up to 25’000 CHF
- 0.25% on your Spaces for deposits from 25’000 CHF upward