Their web interface is rather unreliable. It randomly logs me out, forms have to be reloaded a few times before all the options show, you get logged out before being connected to a chat agent so it makes it impossible to actually chat with them, I called one of the two Swiss customer service phone numbers and was talked at in Polish by the IVR while on hold for over 30 minutes with no-one ever answering, the SSL certificate on their disaster recovery website (https://ibgdr.com/) is invalid and they didn’t understand the issue when I brought it up 3 months ago… The list gets longer but you get it, it looks like they are far from having their IT in order.
I am very hesitant to entrust them with my life savings because their platform comes across as such an amateur job.
Is Schwab a good alternative? I just want a more professional looking broker with a reliable web interface so I can sleep without worrying whether my money is safe.