I also have a Revolut story:
I was charged CHF 199.52 in 2022. The charge was made via an for me unknown game with in-game currency (Pubg Mobile). The charge was made via the virtual one-way card, which was strange because I wasn’t using it. I then reported a fraud and demanded a refund, which was refused because the transaction was supposedly 3D-verified. However, I never received a push notification about this and I don’t have an email that is sent for new logins.
Was I a victim of fraud and was it my own fault?
The next day I found a new thread in the Revolut community forum with hundreds of affected people. The thread was several pages long. The forum, community.revolut.com, doesnt exist anymore. All different amounts, same game, all had one thing in common: The debit was made via the virtual one-way card in the last 3 days. Various forums and blogs reported the same thing:
- Inside Paradeplatz
- Twitter Posts
- Revolut Community Forum
Maybe someone found a way to generate new card numbers via disposable card without authentication? Maybe someone reverse engineered the app and found a security hole? I don’t know. In any case, it is strange that all affected do not receive a 3D push message or an e-mail about a new login. A week later, the thread on Revolut was closed with the message that the problem had been fixed and the money would be refunded. The forum thread is no longer available. Since then I have deactivated the virtual card and have no more than 1k on Revolut. Mistakes can happen. The problem is that it is impossible to reach anyone at Revolut.
