Sorry to ask for advice as I am not so sure if it is the right channel. But it seems that a lot of people in this forum could be knowledgable about this.
In August 2018 I contracted an Internet connection with UPC Cablecom for about CHF60/Month. I was told that I would not need to pay any cable fees to Wincasa. As I was paying CHF26 every month with my rent for the cable the offer from UPC didn’t look so bad. It would be very easy and automatic with “not any paperwork” they said…
8 months later I am still paying the CHF26 francs.
UPC sent immediately the information to Wincasa (controlled that by letter and on the phone). I also sent many many emails to Wincasa, as well as 2 letters to (one asking to ‘close the connection’) as I was aksed to do that by Wincasa themselves. Complete silence since…
They refuse to budge or acknowledge anything. They gave me no date. Just to a “be patient”. They also refuse/cannot communicate in French or English which doesn’t help.
What are my options at this point with Wincasa? What are the legal options? Is there any structure that would help me resolve this?
CHF86 a month for an entry level internet connection… I feel cheated. I even could have fiber at this point for less money.
Thanks in advance for the advice!