Beware: The Swisscard phone app will reset your paper statement settings. This means you will receive your statements by paper if you don’t deactivate it (again).
It is written on their email Grey on White (a…h…)
Also remember to do it for all cards!
To add insult to injuries (?) it is not clear how it is set. What I’ve done is to enable and disable it again, otherwise the setting is unclear. If I open the app again it shows the same unknown status.
Unfortunately I can confirm. I checked I don’t know how many times, the setting was on “Paper statement deactivated” for all cards. Just when the first statement was issued, the paper statement was magically activated and charged in the statement. Considering that PDF is also available at the same time, it is a pure rip-off!
I activated and deactivated again the paper statement for all cards. Hope it will work.
But I also had lots of troubles with this app. Had to call support twice, both times they erased my account and I recreated it again.
Yes… I keep the cards for special needs (e.g. car rentals) and pay the rest with Revolut …which at least delivers .csv files
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