I made allocation change on the 8th of April. Previously had everything in money market and went into equities.. The chart showed a 5.6% drop in NAV on the 8th and I was like heh??? Contacted them and they say ‘hey the prices are not updated yet wait a bit’ . Ok waited a week and still the same.. Contacted them again and got some generic message about market volatility. Asked which trade date price I got, they said the 9th, so had to point out why did the chart dropped on the 8ths then? Now waiting till they check w IT.
Anyone experienced this? Hoping it’s just a chart glitch but slightly concerned they don’t have things in order