Maybe they missed the memo on which CS everyone was talking about? 
Fixed here too!
I think we should all meet for the party of the year!
2 Likes
Accidental market timing - bit of a discount today vs. Friday. 
3 Likes
fixed here too, yay 
1 Like
Isnât this an overreaction? At no time so far have I said to myself "damn, I missed out on buying 10,000 shares in VT because the stock suddenly went from $93 to $15!â
We talk about a temporary problem to buy VT. The sale remained possible at any time.
I understand the argument of the evasive answer that doesnât appeal, the rest seems very excessive to me.
3 Likes
Not at all.
The answer I got from customer service at IB was that the only way to keep purchasing US etfs was to reclassify as professional client
I was fortunate to be a member here, to benefit from the answers received by others. Otherwise I would have had no hint that it was only a temporary issue.
2 Likes
Maybe IBKR is then not the right broker for you. You might want to consider to switch to a broker who has more qualified employees. These employees however might then cost also more for the broker. Or you want even consider private banking including a Swiss branch office.
2 Likes
Maybe both. I canât imagine keeping everything with a single broker, regardless of the quality of their customer service.
âŠwhich could beâŠ?
None.
There is always a chance to have a bad experience with a customer services because of the lack of knowledge from the one who answered the question or didnât really understand it (own point of view).
2 Likes
A big thank you to this forum!
Thanks to you I stayed relaxed throughout this story, was prepared for the moment US ETF were blocked and unblocked and never had to reach out to the IB customer serviceâŠ
I mean it!
L.
9 Likes
Well, I got this message on the 3rd May
On the same day the âbugâ was fixed. I placed a limit buy order for VT. All seams back to normal, but due to the message I keep thinking if Iâm missing something hereâŠ
We are certainly missing decent customer service. If thereâs anything else, weâll find out, I guess.
1 Like
I keep in mind two things
-
Switzerland is relatively small country for IB. Therefore, knowledge from customer service might be limited.
-
Compliance regulation is a nightmare for banks brokers etc actually. They have tons of rules to respect, which is counter productive and decrease quality of service.
The good news with this episode is that we definitely know that IB is making a difference between CH and UE wrt kiid regulation.
6 Likes
Fwiw, support has always been helpful and knowledgeable for me (but then I also try to be precise as to what the issue might be). I also wonder if different account size get different support level.
1 Like