Recieved the same answer today. Hope I can soon buy VT again!
I have been thinking about opening a second broker account for some time. I might keep IB for Swiss/Euro securities and for the low fees on currency exchange, and open a Charles Schwab account for US etfs. Maybe Iâll get decent customer service, who knows.
same same here:
the answer:
Thank you for contacting Interactive Brokers Client Services.
The warnings, order cancellations or rejections for instruments without Key Information Documents (KIDs) are related to a temporary technical issue on our side which will be resolved soon. We are sorry for any inconvenience.
We have started to make products without KIDs subject to the European Unionâs PRIIPs regulation available again to our clients resided in Switzerland. Temporarily restricted products should be automatically available for you again as soon as the update is rolled over for your account. The rollover process has started and is currently ongoing, no further actions are needed from your side.
As the update will be fully implemented, as a Swiss resident you will be able to place opening orders for products (e.g. ETFs) without KIDs again. You will be also able to resubmit your canceled orders if you would like to.
We ask for your patience until the process is completed.
So we have to waitâŠ
Today I got the following message:
seems they changed the rules from 1st of May? Is it possible?
As far as I know VT has not KID. I wrote the support, lets see what they say.
any of you with the same issue or a solution? What would be the backup plan?
I have a feeling the price of VT is going to jump up the moment they fix this.
Are they offering U.S. ETFs to Swiss customers? They restricted them for their EU customers, so I wouldnât be surprised if they did - or are going to do - the same for Swiss residents.
Here we go
The issue got fixed on my side
And I also got the info from my contact that it was a temporary rollout bug.
What about you?
For me, VXUS & VTI work now. But VT is still giving trade notice lol. I guess I wait.
Still getting trade notices on avantis etfs
Fixed for me as well i can buy my VT again!
Tradable again nowâŠ.
VT is buyable for me now
Fixed for me too as of this morning
I can buy my ETFs as well. But considering that UPRO has options expiring every Friday, I might actually consider premium harvesting by selling puts on it, mwahaha .
Back at normal.
As you said it was just a matters of time.
For me, it was a matter of unacceptable customer service, given the answer I received from IB customer service (US etfs are no longer available to retail clients in Switzerland). Very disappointing.
I wouldnât go with Charles Schwabb
You get the customer service you pay for and IB is super cheap.
I donât mind personally, I didnât contact customer service and the issue solved itself in the meantimeâŠ
Good for you. Hopefully when your portfolio grows to hundreds of thousands you wonât have to contact them either, over the course of the next 30 years or so. For me, the fact that I got a deceptive response from their customer service remains. I am glad I was not in a hurry of getting the matter resolved, or I would have applied for a âprofessional clientâ classification, which was clearly unnecessary.
As for being âsuper cheapâ, it is not an excuse for providing wrong answers. I would understand if it took three days to get an answer rather than 6 hours, but I can not justify receiving the wrong answer in 6 hours.
It is not the first time they give the wrong answer or conflicting answers to different people on this particular topic.
I agree itâs not an excuse, from my point of view their customer service is not reliable and that is why I donât rely on it.