Yes.
I’d like to see their response on Twitter, but I don’t have an account.
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Oops! This might not be our finest hour.
Our logins been taking an unscheduled coffee break.
But fear not! We’ve called in the tech wizards, and they’re working their magic to get us back on track!
Thank you kindly for your patience.
Posted 4h ago already, haven’t seen an update
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you don’t need an account
https://twitter.com/neon_accountapp/with_replies
You need an account.
You have it. try incognito.
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Neon has been my main bank since 2020 but being unavailable every single 25th is getting old.
or use nitter
That “not our best moment” message and the emoji seems a deja-vu. I think they wrote the same message a while ago for similar issues… 
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I could never use a product whose team uses communication of that style for any serious purposes.
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Hi all
Neon having these problem, I’m asking myself about closing the account. I usually use the card, when I’m abroad, but I have seen that Migros credit card has also zero foreign transcation fees. Has anyone tried the Migros creditcard abroad? Is the Fx rate the same as with Neon?
No, the Migros credit card uses the Migros Bank exchange rate, as far as I know, which might be around 1.5% above the interbank rate. It’s probably the best free Swiss credit card for foreign transactions but at least the Neon debit card and the non-free UBS key4 credit cards are still better for foreign card transactions.
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If it weren’t for their card and using it while travelling I would consider closing my account.
I have referred 20+ people to Neon and it’s a shame that every month on the 25th the same thing happens… And this time we had over 24 hours outage!
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Thanks, so much about transparency…
I use neon as my only swiss bank. Thinking about switching and start using Revolut again. Any tips for a good substitution? I do not want to pay 8 a month
Yuh would maybe be the boat option?
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It’s down again after being online for 30 whole minutes… wow
I have accounts with Revolut, Zak, Yuh and neon. In the past, I used Zak, but then they removed the Zak deal option end of last year, which made it less interesting to me. Also eBill and transaction signing is not implemented in a user friendly way. Switched over to Yuh, it provides all I need for Swiss usage: fast processing of payments, no fees, good eBill integration, Twint, good interest rates compared to Zak and neon. For international usage, I still use Revolut.
Neon does not look that trustworthy anymore to me - looks to me like they are really not able to scale up their IT systems to the usage, and invest more money in marketing than IT. I will for sure not relay anymore on their services, and also not recommend it anymore to friends.
Btw, YUH has a summer referral bonus of CHF ~70.- if you know anybody who already has a Yuh account. Feel free to DM me if you do not know anybody with a Yuh account.
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I’m also super disappointed with Neon. Thanks God they are only handling the UI and not the banking itself.
As for Yuh
- how are the exchange rates (buying stuff on Amazon/eBay)?
- does TWINT work well (not like neon’s UBS-sharing)?
- do they have a categorization engine for spending and income?
how are the exchange rates (buying stuff on Amazon/eBay)?
I do not use Yuh for these cases; I think they charge 0.95% fees there. I still use Revolut for international / on-CHF payments.
does TWINT work well (not like neon’s UBS-sharing)?
Yes, they recently launched their own Twint app.
do they have a categorization engine for spending and income?
Not sure about that, I do not use such a thing. Haven’t noticed anything in that direction.
Just letting out some frustration, I had a time sensitive wire transfer I needed to perform yesterday.
Had no problem performing a (non-time sensitive) transfer yesterday.
Have you updated the app? There was an issue with the previous one.
No issues yesterday as well…