Hi all, long time lurker, first time poster.
I have issues with my Landlord/Verwaltung, which is a private bank, and I don’t know what are my rights. I’m asking you for help, fellow mustachians.
First bad episode happened when I got the flat. The flat was available from November 1st 2019. The public viewing happened on October 25th (yeah), and I applied the day after, but announcing my availability from December 1st. They accepted my application, but around November 5th they told me I had to sign a contract starting on mid November. I accepted but felt a bit bad.
I got the keys on November 16th but I moved in mid December because I already planned to have a half a month overlap between previous and new flat, and had to pay old rent until mid December. also planned the move and cleaning on December 11th and 12th.
I was also charged 50 Fr for nameplates for mailbox, entryphone, and front door. Not for the installation of them, just for the print. I had to install them myself. In the previous flat I paid 40 Fr and they installed them.
Second bad episode happened when I asked for rent reduction because of latest interest rate reduction.
On March 16th I sent them an email:
The “Hypothekarischer Referenzzinssatz” (reference interest rate) has changed in March.
Does EVIL_VERWALTUNG lower rents automatically or should I send a paper letter?
Thanks for your email.
You should send a letter as we do not lower the rent automatically.
Can I send the letter via email?
No it has to arrive to us originally signed by all the tenants.
It was March 16th 2020, I had no printer at home. I had to go hunting for a place where to print a letter during a pandiemie. I printed the letter, sent to them, and their reply was:
Sorrry, we won’t lower your rent because it’s already low.
At this point I just classified them as evil and decided to be as little collaborative as I could.
Third episode happened 10 days ago: I’m already paying 300 Fr/month in Nebenkosten, which is a lot for our old building without many facilities. We just have the elevator. I received 600 Fr of extra nebenkosten for the period Mid November 2019 - End of March 2020. For 4.5 months. I don’t trust them and I’d like to know all the details. they just sent me a single pager with little details. I want to see their paid bills. It’s been a warm winter, and fossil fuels are at historical low price. how is it possible that we spent 150 Fr / Month more than the already high 300 Fr / month?
They also charged me 220 Fr for “Cable costs”. I have a contract with UPC Cablecom that include cable costs. I called DEMON and asked about this. She told me that I need to resolve this with UPC, because “UPC bills us, then we bill you. It’s UPC that is getting paid twice”.
I actually called UPC before having this issue, because I had a contract with cable costs in the previous flat and I moved the contract over here. I asked them back in December if there was anything I had to do and they told me “no, it’s all automatic! Your landlord should already know it”
I called UPC 10 days ago again and explained the situation. They told me they informed EVIL_VERWALTUNG on November 12th 2019, and EVIL_VERWALTUNG acknowledged the fact on January 30th 2020. They’re no more billing my landlord. UPC also told me to send my landlord a copy of my UPC contract.
I called back DEMON and she told me she’ll send an email to UPC and she’s waiting for me sending the UPC contract to her. But I hadn’t yet received a copy of the contract from UPC so… uff…
Anyway, 220 Fr in 4.5 months is almost 50 Fr/month for cable costs. Really? It used to be 37 on my previous flat… thieves!!
Last episode happened yesterday, and I’m so pissed off I couldn’t sleep well tonight.
I received another bill of 540 Fr for a repairing in the kitchen on January 27th 2020. 2 months and half after we got the flat. A month and half after we physically entered the flat. The kitchen sink had a problem and we contacted EVIL_VERWALTUNG to get it fixed. Yesterday, after 8 months, we got billed 540 Fr for that event. in the accompanying letter they attached a copy of our contract that says in German that it’s responsibility of the tenant to keep things working.
I hadn’t call them for this yet. If I call them I’ll with DEMON’s death on the line. I’ll tell her that she’s the most evil person I’ve ever met. Which is the most insulting thing I ever said to a person I never met.
What can I do? should I just pay and shut hope, limiting myself to hope that an Earthquake will swallow them and they return to hell like they deserve or there’s something smarter I can do? I’ve never experience such a repeatedly bad behavior from a single entity. This is my single worst experience with any individual or company in Switzerland. I didn’t sleep well tonight. I want to fight them.
Thank you for reading. Any help will be appreciated.