I realize that this topic only remotely touches on frugality, but I know many of you are tech savvy and don’t like to be abused by big companies, so here it goes.
I am using Salt Fiber and since a few weeks I’ve noticed a serious deterioration in the quality of my internet. Websites often takes ages to even start loading, YouTube and Netflix can freeze or the quality can drop down to 360p. This experience is shared by all my devices: laptop, tablet and Apple TV.
Ironically, when I run any speedtest, it shows my 3 ms ping and it maxes out my WiFi speed.
I called Salt and been treated like the most tech-unsavvy customer. I’ve been told to absolutely activate 5GHz on my router, because 5GHz is not the same a 5G! (apparently some customers are afraid of 5G…) and that Apple TV is like a smartphone and I should close all my apps there once a week to make it run smoothly (nevermind that I never do that on my iPhone and it works fine on 4G).
After being fed such bullshit I really gave up on Salt support. The thing is, the behaviour of my internet is very erratic. Once I open Google Maps and it’s there, once I need to wait 5 seconds and some images are still missing. This is not the sort of thing where you can clearly say it doesn’t work, but the experience is totally frustrating. I did not find any “internet quality test” online, most of them just test the max speed and the ping to one server.
So what can I do? Suck it up and live with a “10 Gbps internet” that randomly freezes my Netflix when I’m trying to relax in the evening? Any tips, any experience dealing with this? Thanks.