IBKR technical error: session cookies

Investing / Brokers
1

Hi Everyone,

My question might be simple, but I haven’t been able to find a solution online.

I have two bank accounts linked to my IB account. However, whenever I try to transfer money using these linked accounts (IB uses Plaid as an intermediary), I always encounter the error shown below.

I’ve already tried several things, such as clearing browser history, switching browsers (Chrome, Safari, Edge, Firefox), using my mobile device, and even a different laptop, but the issue persists.

At this point, the only way I can deposit funds into IB is through a standard bank transfer.

Has anyone experienced this issue and found a workaround or solution?

Thanks a lot

ibkr_cookies_issue
ibkr_cookies_issue936×451 39 KB

2

Have you tried contacting IBKR support?

3

That’s the standard way of depositing funds for Swiss residents. What’s the issue with normal bank transfers?

As far as I can tell, IBKR doesn’t even support linking Swiss bank accounts and Plaid doesn’t list Switzerland as available market.

Is this about a foreign bank account?

2 Likes
4

Speculation:

IBKR may require third-party cookies. Such third-party cookies have been blocked by default by Firefox and Chrome for several years/months for data protection reasons.

(which, in my humble opinion, shows just how outdated the IBKR web interface is)

1 Like
5

It sounds like 3rd party cookies, but I’d be careful in case your computer has been compromised.

6

I would find it more convenient to transfer money with Plaid, as that requires just a couple of clicks.

I have both a Swiss and foreign bank account linked to IB. However, I get this error in both cases

7

Yes, that was my conclusion as well.

It’s honestly surprising how poor the web interface is. I previously used Degiro, and its UI is far better. But that’s a separate discussion.

What I don’t understand is why I seem to be the only one experiencing this issue. I haven’t found any similar reports online, which makes me assume that it simply works fine for most other users.

9

No, this is not the case. I also tried from another laptop and a mobile.

10

It’s really awful. I avoid it as much as possible.

The mobile app is good as is TWS.