I opened an account with IB following some recommendations (from this forum and other friends) but I have to say I’m very disappointed.
Today is the second day in a row that when I connect to the platform I don’t have access to the trading options. That means if I want to put or cancel an order I cannot…
Then after a while a pop-up appears saying “Login failed - You have been locked out due to an excessive number of failed login attempts”.
I’m an IT developer myself and I can guess the issue is that upon connecting to the platform they try to open a web socket with the trading system and since it’s so overloaded it ends up locking the account (without the final user doing anything)
Yesterday I spent on the phone 30 mins to get somebody to “fix” this. Today my account is locked again and it’s taking more than 1 hour to get somebody to do anything.
I know shit happens but this really looks very amateurish and I get to wonder whether my money is safe with them.
Do you guys have also issues like this as well?