Doesn’t exactly inspire confidence, does it. But it’s just hundreds of thousands of Swiss Francs, so no biggie.
It’s not the best solution, but he can simply keep the current funds and stop the mandate.
I wanted to say that he could also ask to buy a low cost ETF at Raiffeisen but they charge 1% per transaction…
Also if you take another bank, transfer the ETFs to the new bank, do not sell the with Raiffeisen