Hello guys and happy national day to everyone.
I need your help. I put myself in quite a bad situation by signing a third pillar contract with Helvetia (please don’t judge me). In fact, in 2020 I just finished my degree and I was looking for the best way to save money. At this time, I went to Helvetia for a car contract insurance and the broker caught the opportunity to present me with their 3rd pillar plan.
Simply put, the broker lied to me and I trust him. As a result I signed a contract with the maximum amount at the time (6826.-). He told me that it was very flexible, that I can stop it at any time, that I can change the amount whenever I want, that I will always win, and it’s the best way to secure wealth…
Almost two years later and after reading several interesting posts here, I wanted to go with a different approach (VIAC) and it’s at this moment that I realize that my broker F***ED me up.
I contacted the broker and after a few minutes I understood that if I end the contract, I will lose the totality of the amount that I paid so far (2x6826.-)… However, I could reduce the amount that I’m paying from 6826 to 1200.- without any fees (At least it’s what he told me). I was of course more interested in the second option so I requested a simulation of my contract with this new amount which he told me that it was possible. This process started to take quite a lot of time and my broker was always making up excuses.
At some point, I decided to call the hotline of Helvetia to explain the situation. The guy on the phone asked me if I was really sure to do that since I will lose a lot of money with any changes in the contract during the first 3 years. In fact, he gave me the formula below that simply explains the lose that I will have
Years paid * (6826 - 1200)*X = Money lost (X is the percentage of the amount that will be lose but unknown)
For that reason, I sent a first mail to Helvetia requesting several information regarding those changes and the fees. For this first mail, they simply responded that it is possible to change the amount every month and that they will invest accordingly.
This letter was a bit too simple for me so I wrote a second letter asking again if there are any fees for the process and if so which is the amount. Here again they write a simple letter telling me that for any change in the contract there will be fees without telling me the amount or any formula…
Since my broker told me that there were no fees and I have several messages from him (on WhatsApp), I wrote a third mail to Helvetia with some messages from my broker. I asked how we can solve this problem since my broker lied to me. So far I have no response (but it’s been less than a week).
Note : The broker is an official employer from Helvetia.
Is there someone here who is familiar with those 3rd pillar from Helvetia and knows which is the best way to end them ? Do you know if there is a way to end the contract without any loss since my broker lied to me ? (I only have the proof for the fees and simulations…)
I already quickly discussed with my lawyer on Friday and she will carefully have a look at the contract, mails and messages next week.
One more detail, I also realized that after a year (from 12/2020 to 12/2021), the amount was 4516.- which is this lower than pessimistic scenario given by Helvetia. This is very strange because 2021 don’t seems to by a bad year for me
Thanks in advance for your help.