I have been a reader of this forum for a few weeks and I have benefited from insights and experiences shared by participants. This is my first message.
I have no previous experience in trading or buying stocks. But I wanted to use some money for buying specific (leading) Swiss stocks. I hve seen that FlowBank is offering until the end of this month 0% commission on select US stocks and Swiss stocks, including those I was interested in.
Although I felt initially hesitant, I decided to open a FlowBank account last week, in the late Saturday afternoon. The opening of the account was fast and smooth (compared to other ones): one hour and a few minutes later, my FlowBank account was active and I had my IBAN number.
I made an initial transfer of CHF 10,000 on Monday morning. I could use it immediately and without any problem. Indeed, there was 0% commission, just the tiny Federal tax on Swiss stocks.
But what was the most pleasant part of the experience for me was support. Being a novice in using such a platform, I had some basic questions. Three times I sent an email to support (in French); in all cases, I received a prompt, detailed and clear answer - a personal one addressing very specifically my questions and providing the requested explanation.
I have no idea about the future of FlowBank, I asked myself the same questions some participants to this forum had asked in previous posts. But in these days, I consider a helpful, friendly and efficient support as a key factor for any online service. According to my (fresh) experience, this is something that FlowBank obviously provides. My first experiences thus make me a happy customer.
(I would also suggest testing their two apps, FlowBank - the standard one - and FlowBank Pro, quite different.)
I hope that they will continue to develop their platform (there is still room for improvement) and offer additional services (for instance, at this point, it is not possible with FlowBank to register ‘actions nominatives’ - registered shares in English, if I am not wrong, but I asked them and they told me that this would become available soon). Let’s see how this will continue. But my first impression is a positive one.